Responsible Gambling

We take responsible gambling seriously at GreenPlay. Our aim is to keep play safe and controlled by offering clear tools, sensible limits and straightforward advice. If you ever feel gambling is affecting your life, we encourage you to use the tools below and to seek support promptly.

Player protection principles

We believe in transparent rules, fair play and active protection for all customers. We promote safer-gambling choices, verify age and identity where required, and make it easy to set limits or take a break. Our approach is practical: reduce risk, encourage control and support those who need help.

Activity-control tools

You can manage your activity from your account settings. Available controls include:

• Deposit limits - set daily, weekly or monthly caps.
• Session limits and reality checks - receive reminders after set playing times.
• Loss limits - cap total losses over a period.
• Time-outs - short, temporary account breaks.
• Self-exclusion - block access for prolonged periods.

Deposit limits

Setting deposit limits is an effective way to control spending. Limits can be increased or decreased through your account, but increases will be subject to a cooling-off period to avoid impulsive changes. We recommend reviewing your limits regularly to make sure they match your budget.

Loss limits

Loss limits help prevent chasing losses. You can set a maximum amount you are prepared to lose within a chosen timeframe. If you hit that limit, play will be restricted until the period resets or you adjust your settings following the operator’s cooling-off rules.

Time limits and account breaks

Use session time limits and reality checks to keep play measured. For longer rests, choose a time-out or a self-exclusion period. Time-outs are useful for short breaks; self-exclusion offers a clear break from gambling for weeks, months or longer.

Self-exclusion and account closure

If you need to stop gambling, you can request self-exclusion via your account or by contacting our support team. During self-exclusion your account is blocked, marketing communications are stopped and you cannot place wagers. If you later wish to return, there is a reinstatement process which includes safeguards to protect you.

Signs of problematic behaviour

• Missing work, education or family time because of gambling.
• Chasing losses or increasing stakes to recover money.
• Unable to stick to limits you have set.
• Borrowing or selling items to fund gambling.
• Feeling anxious or depressed after gambling.

Tips for maintaining control

• Set deposit and loss limits and stick to them.
• Use session reminders and take regular breaks.
• Only gamble with money you can afford to lose.
• Avoid gambling when you are tired, upset or under stress.
• Discuss concerns with friends, family or a professional.

Professional help and support organisations

If you need specialist support, organisations such as BeGambleAware and GamCare provide free, confidential advice and practical help in the UK. For immediate help you can also contact the National Gambling Helpline. If you want to speak to us about safer gambling options, contact our support team via your account or at [email protected]. We will assist and signpost you to the right services.