Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or otherwise use services at GreenPlay. We take your privacy seriously and set out below the types of data we process, why we process it and how you can exercise your privacy rights.

Types of data we collect

We collect information you give us directly, information gathered automatically when you use our site, and information from third parties where necessary to provide our services.

Personal data

This includes name, date of birth, contact details, address, identification documents (for verification), payment details and any other information you provide when registering or contacting customer support. You must be 18 or over to hold an account.

Technical data

We gather device and connection information such as IP address, browser type, operating system, device identifiers and log data to help secure accounts, improve performance and detect fraud.

Transactional data

Transaction records include deposits, withdrawals, bets, game history, bonus activity and communications about payments. This information is necessary to operate your account, process payments and meet our regulatory obligations.

How we use information

We use your data to provide and manage your account, process transactions, verify identity, prevent fraud and comply with legal and regulatory obligations. We also use aggregated or anonymised data for analytics to improve our services. Where we rely on consent for certain processing activities we will ask for that consent separately.

Data protection practices

We protect your information using industry-standard security measures such as TLS encryption, secure servers and access controls. Access to personal data is limited to staff and contractors who need it to perform their duties and who are required to keep it confidential. We retain personal data only for as long as necessary for the purposes set out here or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, security, analytics and personalised content. Some cookies are necessary for core features, while others are optional and used to remember preferences or support analytics. You can manage cookie settings through our cookie banner and via your browser.

Information sharing and third parties

We may share personal data with third-party service providers who perform services on our behalf, such as payment processors, identity verification, hosting, analytics and customer support. We may also disclose information where required by law or to prevent fraud and abuse. We take steps to ensure third parties protect your data to a standard comparable to ours.

User rights

You have rights in relation to your personal data including the right to access, correct, restrict or erase your information, to object to certain processing and to request portability where applicable. To exercise any right, please contact us using the details below. You may also complain to the relevant data protection authority if you are unhappy with how we have handled your data.

Access, correction and deletion

Many account settings can be updated in your account area. For requests we cannot complete in your account, contact us and we will verify your identity before actioning requests to access, correct or delete personal data. Some data may be retained where required by law or to protect against fraud.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on our site with an updated effective date. For questions or to make a privacy request, contact [email protected].