General Terms and Conditions

This page sets out the terms and conditions that govern use of GreenPlay’s online casino and related services. It explains the relationship between us and our users, the rules that apply to accounts and activity on the site, and the steps we may take to verify identity and protect the platform. By using our services you agree to these terms and any additional promotional terms that apply to specific offers.

Account responsibilities

Customers must provide accurate, complete and up-to-date personal information when registering and keep login details secure. We expect users to notify us immediately if they suspect unauthorised access. Only one real‑money account is permitted per person, household and, where applicable, device unless we expressly allow otherwise. We may restrict, suspend or close accounts if we reasonably suspect breach of these rules.

Verification and account limits

We carry out identity, age and payment checks in line with account verification procedures. You may be asked to upload documentation before a withdrawal is processed. We set deposit and withdrawal limits and may impose temporary or permanent limits where necessary for security, regulatory or responsible‑gaming reasons.

Eligibility requirements

To open an account you must be at least 18 years old and resident in a jurisdiction where our services are permitted. Persons who are self‑excluded or barred from gambling are not eligible to use the site. We reserve the right to refuse registration where we believe a user does not meet eligibility criteria or where providing services would be unlawful.

Acceptable platform use

Users must not attempt to cheat, exploit promotions, collude with other players, use unauthorised software or engage in fraudulent activity. Automated play using bots or scripts is prohibited. Money‑laundering, financing of illicit activity and attempts to circumvent our controls will result in immediate account suspension and may be reported to relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these general terms. Bonuses may require a qualifying deposit, be subject to wagering requirements, game contribution rules and maximum bet limits while bonus funds are active. Only one welcome bonus is permitted per household unless otherwise stated. We may withhold or cancel bonuses where we reasonably suspect abuse or non‑compliance with the promotion terms.

Deposits and withdrawals

Available payment methods are shown in your account and may vary by country. Minimum and maximum transaction amounts apply. Withdrawals are subject to verification checks and may be paid back to the original payment method where possible. We aim to process requests promptly but may delay payments while checks are completed or where required for security or regulatory reasons.

Dispute resolution

If you have a complaint contact our support team at [email protected] with full details. We will investigate and aim to resolve matters quickly. If a dispute remains unresolved we will provide information about any independent dispute resolution options available in your jurisdiction or under applicable law.

Updates to terms and conditions

We may amend these terms from time to time. Significant changes will be notified on the site or by email where reasonably practicable. Continued use of the service after updates constitutes acceptance of the revised terms, so please review this page regularly. If you do not accept a change you should stop using our services and close your account.